Infratech Digital are architects for IT Infrastructure.
Focused on delivering your business outcomes through good technology design, unencumbered by vendor bias.
Outcome obsessed and our only goal is to leave you with secure, simple and elegant designs and capabilities in IT infrastructure.
Simple products in plain business language that can be consumed at any point in your IT lifecycle.
Service providers (MSP / CSP / ISP and large internal IT teams) struggle with complex service catalogues, inefficient service delivery, and bloated supply chains. Poor process in all areas of the operation is hindering success and impacting team moral. Once clear technology strategy has become ‘cloudy’ and highly influenced by external forces resulting in sales and customer confusion.
Legacy silo structures in teams, products and services no longer produce good results. Teams tend to focus on technologies nor the services the tech delivers. Sales are based on “new” rather than “better”.
Technology becomes a solution looking for a problem rather than engagements starting with the customers’ business challenges. Tech staff interpret every requirement as “bespoke” rather than as standard building blocks of repeatable service. A lack of focus and specialisation in technical capabilities has developed.
The ‘Solution Oriented’ approach to customer needs has been lost
Vertical Specialists have been replaced with tech specialisations
Bespoke technology design is causing friction during delivery
Adherence to poor “process” has become more important than outcomes
Lacking technical focus has led to a wide range of weak skills across a large number of vendors
A service catalogue based on meeting customer needs, not technology
A go-to-market strategy aligned with markets and buying triggers
Technology “Reference Architecture” that are both simple and modular
Streamlined Business Architecture that delivers the People – Process – Tooling
Technology Strategy and Supply Chain alignment with Go-to-Market
We assess capability, market access and opportunity aligned with organisational maturity to craft an appropriate service catalogue
We produce suitable collateral together with coaching and “train the trainer” to deliver on an agreed go-to-market strategy
We empower pre-sales with a deep understanding of the combinations, capabilities and customisations possible within the product catalogue to shift away from bespoke designs
We support business change to ensure that the right people are following the right process supported by appropriate technical tooling
We simplify and optimise the supply chain to mirror the go-to-market strategy
Market Aligned Service Catalogue
Outcome based collateral mapping customer challenges to technologies
Pre-Sales enablement to align customer needs to product catalogue
People, process and tooling mapped to product catalogue and lifecycle management
Rationalised + simplified supply chain mapped to go to market strategy
